Warranty

CONCRETE BASIN WARRANTY & INSTALLATION

CSW Concrete Design warrant all concrete basins for a period of one year on manufacturing and materials. Installers must inspect the product prior to installation to ensure it is free from damage. Product to be installed by a licensed plumber as to not void the warranty. Warranty will not apply where a damaged item has been installed.

This warranty does not cover:

  • Damage from not following our 'care' guidelines
  • Scratches or stains.
  • Chemical damage.
  • Edge chipping.
  • Surface damage caused by wear and tear.
  • Cracking or discolouration due to the product being subjected to high heat (over 55 degrees Celsius ) or overtightened/incorrectly installed waste
  • Cracking around voids and cutouts.
  • Exposure to ultra violet light.
  • Damage from physical / chemical abuse and damage from improper care and maintenance including, but not limited to, damage caused by cleaning with abrasive substances.
  • Use in any other setting than domestic
  • Any further pinholes or other changes that occur in concrete naturally
  • If the basin has been modified in any way
  • Damage caused by excessive pressure eg: standing , pulling , sitting

CSW Concrete Design are only responsible for the replacement of the basin. CSW Concrete Design will not be responsible for any costs associated with removal or installation of the new basin nor any other associated costs such as electrical, flooring, cabinets etc.

This warranty shall apply only if:

  • Purchaser notifies Seller via email of the claimed defect within 30 days of discovery;
  • Purchaser discovers the claimed defect within the Warranty Period;
  • Purchaser allows Seller to inspect the Goods claimed to be defective; and
  • The goods have been paid for in full with proof of purchase.

INSTALLATION

  • Ensure both surfaces are free from any moisture and are clean
  • Run a ring of 100% silicon around the underside, 10mm from outer edge of the sink
  • Once put in place , smooth out the silicone and seal the basin to the surface ensuring that no water can enter the space between the basin and the surface its mounted to
  • On the inside of the sink, run a generous bead of silicon around the waste rim
  • Slide waste into place, you want the silicon to ooze out
  • Hand tighten the waste
  • Do not over tighten the waste as this can cause cracking from the waste out
  • Clean excess silicon from around the waste
  • Allow 24hr for the silicon to dry before use